Refund Policy

At Sleek Web Hosting, we want you to feel confident when purchasing our services. This Refund Policy explains when refunds are available, what services are covered, and how to request a refund.

1. Eligibility

Refunds are available to new customers only. Refund eligibility may apply to both first-time orders and renewals, provided all eligibility requirements are met.

  • The refund request must be submitted within the refund period.
  • Your account must be in good standing.
  • There must be no violation of our Terms and Conditions or Acceptable Use Policy.

2. Refund Period

We offer a 30-day money-back guarantee on eligible hosting services. The 30-day period begins on the service activation date (the date your service is activated/accepted).

3. What Is Refundable

The following hosting services are eligible for a refund within the 30-day refund period:

  • Shared Hosting
  • Shared WordPress Hosting
  • VPS Hosting
  • Cloud Hosting

We do not charge setup fees, so no setup fees apply.

4. What Is Not Refundable

The following items and situations are not eligible for a refund:

  • Domain name registrations, renewals, or transfers (domain fees are charged by third-party registries and are non-refundable).
  • Add-ons and extra services, including but not limited to SSL certificates, email add-ons, backups, licenses, and any third-party services.
  • Refunds will be denied if your account is involved in abuse, spam, phishing, malware distribution, illegal activity, or any other violation of our Terms and Conditions.
  • Refunds may be denied for excessive or abusive resource usage that negatively impacts server performance or other customers.

We reserve the right to deny refunds in cases of abuse, fraud, misuse of services, or policy violations.

5. How to Request a Refund

To request a refund, please submit a request using one of the methods below within the 30-day refund period:

Please include your account email and invoice number (or order ID) to help us process your request faster.

6. How Refunds Are Processed

  • Approved refunds are issued to the original payment method only.
  • Refunds are typically processed within 5–10 business days.
  • Processing times may vary depending on your payment provider.

7. Contact Information

If you have questions about this Refund Policy, please contact:

8. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.