Privacy Policy

This Privacy Policy (along with any related documents) explains how Sleek Web Hosting collects, uses, stores, and protects your personal information when you visit or use our website and services at sleekweb.host.

Information We Collect

We collect personal information that you provide directly to us when you:

  • Create an account or update your profile information.
  • Purchase services (such as hosting, domains, SSL, or email services).
  • Submit a support request, ticket, or contact form.
  • Communicate with us by email or other channels.

This may include your name, email address, billing address, phone number, payment-related details (processed by our payment providers), and service-related information needed to provide support.

We may retain records of correspondence sent via email or support tickets to help resolve issues and improve our services. Where permitted by law, telephone calls may be recorded for quality assurance and training purposes. Where required, we will provide notice and obtain appropriate consent.

How We Use Your Personal Data

We use your personal information to:

  • Register and manage your account.
  • Process orders, payments, and service renewals.
  • Provide hosting, domain, SSL, email, and related services you request.
  • Respond to support requests and provide customer service.
  • Improve the performance, security, and functionality of our website and services.
  • Send service-related communications (such as invoices, renewal notices, security alerts, and maintenance notifications).
  • Send marketing communications where permitted by law and where you have consented or may opt out.
  • Detect, prevent, and investigate fraud, abuse, or security incidents.

Sleek Web Hosting does not sell your personal information to third parties.

Automated Decision Making

We may use automated tools or systems to help assess orders and reduce fraud risk. These checks help protect our customers and our network. Where automated processing is used, it is performed securely and with appropriate safeguards.

Where Your Data Is Stored

Your personal information is stored on secure servers located in the United States and in other locations where our service providers or infrastructure partners operate. In some cases, we may transfer information internationally (for example, for domain registration, payment processing, or third-party services).

We take reasonable steps to protect your information during transfer and storage, including using administrative, technical, and physical safeguards appropriate to the type of data and how it is processed.

Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy, including legal, accounting, tax, security, and operational requirements. Retention periods may vary depending on the type of data and the services you use. Examples include:

  • Billing and invoice records may be retained for a period required by applicable law and accounting rules.
  • Support communications (tickets/emails) may be retained to help resolve issues and improve service quality.
  • Server logs and security records may be retained for security monitoring and abuse prevention.
  • Backups may be retained for operational recovery purposes based on our backup schedule and service configuration.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • Requesting access to the personal information we hold about you.
  • Requesting corrections to inaccurate or outdated information.
  • Requesting deletion of your personal information (subject to legal and contractual requirements).
  • Opting out of marketing communications at any time.

You can update many account details through your client portal. To request access, correction, or deletion, or to ask privacy-related questions, please contact us using the information in the “Contact Information” section below.

If you are located in the European Union, United Kingdom, or other regions with data protection laws, you may also have the right to lodge a complaint with your local data protection authority.

Cookie Usage

We use cookies and similar technologies to help improve your experience, understand site usage, and support advertising/remarketing. Cookies may help us:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences and personalize your experience.
  • Improve site performance and speed up searches.
  • Recognize you on subsequent visits.
  • Provide remarketing by showing relevant advertisements based on your site activity.

Remarketing may use third-party platforms such as Google and Meta (Facebook/Instagram). You can control cookies through your browser settings and, where available, through cookie preference tools. Please note that disabling cookies may limit some site functionality.

Third-Party Links

Our website may include links to external websites operated by third parties, including partner networks, advertisers, affiliates, or service providers. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal data.

Security

We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Policy Updates

We may review and update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us: